Comprehensive Pre-Move Preparation for Movers
This checklist is designed to ensure every move is fully prepared before the truck leaves the yard, reducing mistakes, improving customer satisfaction, and maximizing crew efficiency.
Moverbase web and mobile apps make this easy.
1. Review Assigned Jobs
Crew Leader Responsibilities
☐ Log into Moverbase Mobile App (FREE Account)
☐ Review all assigned jobs for the day
☐ Verify:
- Customer name
- Job number
- Move date
- Scheduled arrival time
- Origin address
- Destination address
☐ Review estimated move size
☐ Review inventory list
☐ Review special handling notes
☐ Review access requirements:
- Elevator reservations
- Stairs
- Long carries
- Parking restrictions
- Building certificates
☐ Review customer contact information
☐ Verify crew member assignments
☐ Confirm truck assignment
☐ Review uploaded photos and documents
☐ Review previous communication history
2. Confirm Customer Readiness
Before Leaving Yard
☐ Confirm customer has received:
- Move confirmation
- Arrival window
- Contact information
☐ Review notes regarding:
- Packing status
- Fragile items
- Specialty items
☐ Verify customer is aware of:
- Payment requirements
- Travel charges
- Additional service charges
☐ Review any open customer questions in Moverbase
☐ Verify no unresolved issues exist
3. Verify Required Documents
Within Moverbase
☐ Estimate approved
☐ Work order completed
☐ Bill of Lading prepared
☐ Service agreement signed
☐ Insurance documentation reviewed
☐ Certificates of Insurance available if required
☐ Building forms uploaded
☐ Customer signatures completed where applicable
☐ Inventory forms available
☐ Claims procedures reviewed
4. Truck Inspection Checklist
Vehicle Safety
☐ DOT inspection completed
☐ Fuel tank full
☐ DEF level checked
☐ Oil level checked
☐ Tire pressure checked
☐ Lights functioning
☐ Backup camera operational
☐ Mirrors adjusted
☐ Registration onboard
☐ Insurance card onboard
☐ Fire extinguisher present
☐ First aid kit stocked
☐ Emergency triangles onboard
☐ Liftgate tested
☐ Ramps secured
☐ Truck clean and organized
5. Equipment Verification
Protection Materials
☐ Moving pads loaded
☐ Mattress bags loaded
☐ Sofa covers loaded
☐ TV boxes available
☐ Wardrobe cartons available
☐ Shrink wrap loaded
☐ Tape loaded
☐ Floor runners loaded
☐ Door jamb protectors loaded
☐ Corner protectors loaded
☐ Hand trucks loaded
☐ Appliance dollies loaded
☐ Furniture dollies loaded
☐ Tool kit loaded
☐ Straps loaded
☐ Bungee cords loaded
☐ Rope loaded
☐ Moving bands loaded
☐ Gloves available
☐ Safety vests available
☐ Box cutters available
6. Specialty Item Review
Review Job Notes in Moverbase
☐ Piano requirements reviewed
☐ Safe requirements reviewed
☐ Fitness equipment requirements reviewed
☐ Artwork requirements reviewed
☐ Antiques identified
☐ Marble or stone furniture identified
☐ Gun safes identified
☐ Large appliances identified
☐ Hot tubs identified
☐ Pool tables identified
☐ Commercial equipment identified
☐ Crating requirements reviewed
☐ Additional labor requirements confirmed
7. Route Planning
Using Moverbase Dispatch Information
☐ GPS route reviewed
☐ Traffic conditions reviewed
☐ Construction delays reviewed
☐ Parking plan established
☐ Alternate route identified
☐ Customer contact number readily available
☐ Dispatch contact readily available
☐ Arrival time confirmed
☐ Weather forecast reviewed
☐ Travel time confirmed
8. Crew Readiness Check
Team Meeting
☐ Crew members present
☐ Uniforms clean and professional
☐ Name badges visible
☐ Safety footwear worn
☐ Phones fully charged
☐ Moverbase app functioning
☐ Mobile data connection verified
☐ Crew understands move scope
☐ Crew understands special handling items
☐ Crew understands customer expectations
☐ Crew understands schedule
☐ Break plan discussed
☐ Safety reminders reviewed
9. Customer Service Preparation
Expectations Review
☐ Arrival protocol reviewed
☐ Home protection procedures reviewed
☐ Introduction script reviewed
☐ Walkthrough process reviewed
☐ Damage documentation process reviewed
☐ Inventory process reviewed
☐ Customer communication expectations reviewed
☐ Escalation procedures reviewed
☐ Change order procedures reviewed
☐ Payment collection procedures reviewed
10. Moverbase Workflow Verification
Digital Operations Checklist
☐ Job status marked “Dispatched”
☐ Crew checked in
☐ Truck assigned
☐ GPS tracking enabled
☐ Required forms available offline
☐ Customer documents accessible
☐ Photos uploaded from prior visits
☐ Inventory available
☐ Digital signatures enabled
☐ Payment processing device functioning
☐ Credit card processing tested
☐ Dispatch notifications active
11. Before Departure Final Check
Crew Leader Sign-Off
☐ Truck inspected
☐ Equipment loaded
☐ Materials stocked
☐ Documents available
☐ Crew ready
☐ Route confirmed
☐ Customer confirmed
☐ Moverbase job reviewed
☐ Safety meeting completed
☐ Departure approved
Daily Pre-Move Success Formula Using Moverbase
1. Review Job
Lead → Estimate → Notes → Inventory → Special Requirements
2. Prepare Truck
Equipment → Protection → Supplies → Safety Gear
3. Prepare Crew
Assignments → Expectations → Safety → Communication
4. Verify Customer
Confirmation → Access → Documents → Payment
5. Dispatch Through Moverbase
Assign → Track → Communicate → Execute
Following this process before every move dramatically reduces missed items, customer complaints, damage claims, scheduling issues, and dispatch errors while ensuring the entire crew operates from a single source of truth inside Moverbase.
